FAQ
Shipping
Q: How long will it take to receive my order?
A: All LUNR products are made to order, so please allow 7–14 business days for production and shipping. Once shipped, you’ll receive a tracking number to follow your package.
Q: Do you ship internationally?
A: Currently, we ship within the United States only. International shipping may be available in the future.
Returns & Refunds
Q: What is your return policy?
A: We want you to love your purchase! If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos. We will gladly offer a replacement or refund. Custom or personalized items are final sale.
Products
Q: What materials are used in your prints and merchandise?
A: Our prints use high-quality archival paper and inks for vibrant, long-lasting images. Apparel is made from soft, durable fabrics selected for comfort and quality.
Q: How should I care for my print or merchandise?
A: Prints should be kept out of direct sunlight to preserve colors. Apparel is machine washable—please follow the care instructions on the label.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, Apple Pay, Google Pay, and PayPal through Shopify Payments.
Q: Can I change or cancel my order?
A: Because items are made to order, we can only cancel or change orders within 2 hours of placement. Please contact us immediately if you need assistance.
Contact
Q: How can I contact LUNR if I have more questions?
A: You can reach us anytime at lunrprints@gmail.com. We strive to respond within 24 hours.